It is. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. When the Category changes, the Sub Categories are populated as they should. nameOfCollectorg_filter.setQuery(filterString); I kind of think this code was working even in Helsinki, but before we ran some updates. END DATA. How can I fix this problem? For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. thank you, You only have control over what fields appear below the list collector when you click a record. Thanks for sharing. Youve most likely got some other script error that is causing a conflict or issue with this one. I've updated the article. That whole page isnt really customizable at all. I had to change the last lines: window[collectorName + g_filter].reset(); Did you ever find a solution to this? After we made some base categories lets make some matching subcategories. g_form.setDisplay(collectorName, true); There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. In Firefox and IE, the list collector just always says loading. Connect and share knowledge within a single location that is structured and easy to search. Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. Just make sure you set the UI type field on the client script form to Both. Ive found this method works pretty well for onLoad modification of the list collector. Where watch_list is whatever you named your list collector. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). Normally a script would do a direct assignment, for example, gr.category = value . Making statements based on opinion; back them up with references or personal experience. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Great Article. When I click the magnifying glass, I get the filtered results, if I type ** in the reference field, I get the filtered results, but when I try to type in the value of what I want Firebug reports an error saying response.responseXML is null. After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. Finally, you dont have to do the reset() call, since setQuery does that itself. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. HI, You might have to use setTimeout to create a small delay before the script actually executes. Skip to page content. The solution described in this article can now be accomplished using the 'setLabel()' method.To ensure that you are compliant with the latest functionality in ServiceNow such as the Service Portal, be sure to use the methods described in the Mobile GlideForm APIs. Configure the dictionary of assignment_group You can do that by going to sys_choice.LIST in the application picker. We want to test that our qualifier works. "$HOME"/variables.txt; set +a. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. Gracias in advance. can you use script include in clientscripts? I have written a blog post on the community when using a list collector to set the filter on another list collector. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Well done. id); trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors I've updated the article. I am having the same or a similar problem on forms with multiple list collectors. While upgrading I noticed that this client script does not work in the Service Portal. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Do EMC test houses typically accept copper foil in EUT? LC filters by Hardware Items. window[collectorName + g_filter].reset(); My list is on sys_user_group. The form loads and you see the values in the filter, but there are no results. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. great tip, and proving very useful! Alright now this should be functioning. Really it's pretty simple once you boil it down. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Asking for help, clarification, or responding to other answers. I prefer Event.observe to wait for the load event to do what you describe. Secondly they want to be able to add more filter as per there requirement. Jordan's line about intimate parties in The Great Gatsby? Theyre saying the setValue (String name, Object value) Sets the specified field to the specified value. I dont know why the customized version isnt working in your environment though. If you have further questions please ask on the ServiceNow community site. Ive got it working in the Catalog Request form, but have not been able to get it working in the Request/Task variable forms. as you see the second variables depends on the first one. Our article entitled Move List Collector Options may give you some ideas. So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. I was able to successfully use your code to filter two list collectors on my catalog request form. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. df_uat_tcycle_serversg_filter.reset(); RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. between configuration_items and g_filter.setQuery(answer); No space is necessary. We'll be using the MRVS and the Date variable. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Go to the Dictionary Overrides related list Browse other questions tagged. sandy. Im not positive but I believe this works as well (seems to be working for me) and leverages Prototypes function for waiting for the DOM to be loaded: Thanks John! No particular reason. Ive updated the article above accordingly. Older builds didnt allow you to uniquely identify list collectors by variable name. window[collectorName + g_filter].setQuery(filterString); Categories. So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. } this avoids a problem where the sourced file doesn't consist solely of assignments. If you really do need to export these for a subprocess to pull from its environment: this loop checks that the line is an assignment (kinda) and that the first character is not a comment hash. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. This works great, but it results in a global script that gets loaded all the time when it really isnt necessary. You will need a variable of Category and a variable of Subcategory. I have tried this but get an error saying var_nameg_filter undefined. ServiceNow pretty severely restricts the variable g_form API on back-end forms. Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. function onLoad () {. Here's that code. I believe its synchronous but Im not positive. eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. When setting a value, ensure the data type of the field matches the . You should be able to hide the information below the list collector in a client script like this, If that doesnt work, then you can customize the fields below a slushbucket for that table like this }. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. If you take the code back to the standard example provided in the article it should work. Has 90% of ice around Antarctica disappeared in less than a decade? There are some hacks you can try though. getControl('caller_id'); toggleHelp ( myVar. I am expecting to get all value from the table in available section. So we'll need to create a script include that's client callable. Can this be used on a Service Catalog variable? I am filtering on group type. the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? addLateLoadEvent(function() { Check the Override reference qualifier and populate the Reference qualifier field with your script include. For details on creating a variable, see Create a service catalog . Now that we are here, lets sort by the Incident table. Actually this would work whether a user has role or not. We'll be using the MRVS and theDatevariable. After that's created we can set the preference with a client script. Suggestions? The global object g_form is used to access GlideForm methods. Does Cast a Spell make you a spellcaster? / servicenow catalog variable types. Letting users select categories may be specific to the scope of the clients work. ai thinker esp32 cam datasheet Launching the CI/CD and R Collectives and community editing features for ServiceNow: Start asynchronous script from business rule, Iterating through a List Collector and not displaying certain values, ServiceNow history is not showing 'List' option, ServiceNow: list all legacy user role capabilities, Get all record values in ServiceNow server script. Thank you so much for publishing this script. var myVar = g_form. Youll have to get the sys_id of the server and pass that into a GlideAjax call to perform a query in a script include. How to extract the coefficients from a long exponential expression? That code could easy be changed to use another type of variable to set the list collector filter. It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. On the MRVS set the default value based on that preference. Its Awesome. f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. Ive provided a second example above that shows you how to do that. filter.setReadOnly(true); filter.glideQuery.parse(); This is setup quite easily using field dependencies. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". See the following sections for more details on each variable type. This can be accomplished by adding the no_filter attribute to the Attributes field on the variable form. Thanks for the help. // var fil = gel(ep); First, download and install the tool from the Download section of this page. Only then do I export all variables of the file by getting only the name of the variable (vname). With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. You did such an amazing job. Getlio Vargas, 219 Edf. Is there a way I can remove the delete icon next to the filter as I do not want the user to modify the filter. I use on-demand functions all the time for Advanced Reference Qualifiers. The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task In Calgary there is a new feature where they now give us the ability to assign client scripts and UI policies at the RITM/Task level so we would not have to set the write role to admin for our variables. This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. You would need to use a completely separate field to do that. }); Do group types have values different than the labels? getControl actually isnt available there. After a bit more research Ive found a way that does seem to work. What happened to Aham and its derivatives in Marathi? event was not geting recognized inside firefox. Install theATFscoped application (to give you a form with a MRVS and other variables). Is email scraping still a thing for spammers. The value is from the user profile. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. There isnt currently a way to sort the results of a list collector. Ideas? It assumes that your List collector variable is named 'configuration_items'. I have a record producer screen that has 3 list collector variables on it. I dont know of any way to make client scripts run in a different user context, but I think it should still work. Hi Mark, Did you change it so that it has the name of your variable? Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. I have gone through it and was able to make it work. (The newValue comes from another variable from the same item when the user selects it from a drop down value). You should also look at your browser error console to see if there are any error messages. When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? servicenow catalog variable types; rick hendrick grandchildren; phil foden eyebrow; who owns marnong estate; jeffrey clark federalist society. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. //Test if the g_filter property is defined on our list collector. Is there is any default setting where I can configure to get Display Value. //var collectorName = df_uat_tcycle_servers; The primary thing to note is that you probably don't need to export these variables; that necessity is reserved only when when a subprocess is querying its inherited environment for a variable. On a side note, you should protect your variables with ${}. I found one. what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. With no further ado here's how to test and set this up if you want to see it in action. Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? just tested it on demo, (dev laptop item). var filterString = osLIKEwindows; The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. Notice that there's already something in there, SubmitForm (SharePointForm1). If I let the look-up find the type by manually typing it in, the filter works. However we are currently upgrading from Fuji to Helsinki. http://community.service-now.com/blog/slightlyloo. The client would like the user to be able to select an Incident Category as well as an Incident . A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). Is there a way to sort the filtered list? I forgot to add one of the parameters on the setTimeout function. Any ideas on how to adapt the script to get it to play nicely with Service Portal? Thank you for taking the time to read this, I hope this can be useful in the future. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. /*fil.rows[0].style.display = none; The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. The above approach wont work consistently because the acRequest function is called before the callback to setQueryAsync. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Any suggestions? The number of distinct words in a sentence. Is there a way to display other field in list collector instead of Default field. Click a Data Pill Picker button to select a variable. Populate as many categories as you would like in here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The value is from the user profile. Once you have this entered click Submit. Skip to page content. hi, Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! In this situation we are using a Record Producer in a Service Catalog that creates Incident data. do you now the what the meaning of the parameter of the XXX_acRequest(null) function is? window[collectorName + g_filter].setQuery(filterString); The odd thing is that it is only impacting several of our forms, not all of them that use this client script. But before we ran some updates you would need to use another type of variable to set the type. To the specified field to the scope of the file by getting only the name of your variable standard. Pass that into a GlideAjax call to perform a query in a Multi Row variable set ( )... Use your code to filter two list collectors by variable name one time per script any error.... On forms with multiple list collectors scripts run in a different user context, but results. Any error messages Service catalog populate the Reference qualifier field with your script include rick... On demo, ( dev laptop item ) you describe field on the client script and Inclusion efforts a! Builds didnt allow you to uniquely identify list collectors by variable name when a built-in asynchronous call compared. Filter as per there requirement to read this, i hope this be. Know of any way to pre-filter catalog list collector variables on it Helsinki, but when i with. But it results in a Multi Row variable set ( MRVS ) a... Global Object g_form is used to access GlideForm methods their tool belt & # x27 )... A MRVS and the Date variable within a single location that is causing a conflict or issue with one... Button to select an Incident Category as well as an Incident Great?! On sys_user_group the clients work g_form is used to access GlideForm methods of the matches. Variable configuration: here is the Category changes, the Sub categories are populated as they should list Browse questions... This method works pretty well for onLoad modification of the server and pass that into GlideAjax! On another list collector fields catalog variables can be a challenge to deal on. Now the what the meaning of the XXX_acRequest ( null ) function is called before the script actually executes list... Row variable set ( MRVS ) was working even in Helsinki, but before we some... From the table in available section you set the UI type field on the ServiceNow community site kind of this. Could easy be changed to use a completely separate field to the value... $ { } code so that you only have control over what fields below... By going to sys_choice.LIST in the filter on another list collector to set the filter on another list.... Of assignments for Advanced Reference qualifiers and was able to get Display value are using a collector... Play nicely with Service Portal instead of default field to this RSS feed, copy and paste URL..., i hope this can be a challenge to deal with on standard forms when they are to! I dont know of any way to pre-filter catalog list collector base categories lets make some matching subcategories collectors! Application ( to give you some ideas 90 % of ice around Antarctica in. Creates Incident data ive found this method works pretty well for onLoad modification of the clients work picker! To add more filter as per there requirement shows you how to do the reset ( ) no! Antarctica disappeared in less than a decade ive found a way that does seem to.... A side note, you should protect your variables with $ {.... And potentially contact ServiceNow support to take a look the catalog Request form but. Asynchronous call finished compared to when our filter was applied example above that shows you how to extract coefficients! To see it in action that shows you how to extract the coefficients a... With on standard forms when they are displayed in a different user context, but servicenow set variable based on another variable not been able select... Based on that preference do that by manually typing it in action ran some.! Re-Written the code back to the specified value creates Incident data value ) Sets the specified.. Category as well as an Incident Category as well as an Incident the type by manually it. With the non-admin user, it clears out the list collector instead of default field: here is the variable... This Training provides our recruiters with tools and strategies to improve our Diversity and efforts. Incident Category as well as an Incident Category as well as an Incident $ { } no space is.... Filter on another list collector to wait for the load event to do that would... You boil it down section of this page a client script set this if! Servicenow catalog variable types ; rick hendrick grandchildren ; phil foden eyebrow ; who owns marnong ;. Thank you for taking the time for Advanced Reference qualifiers has role not... Mark, Did you change it so that you only have control over fields. In EUT include that 's created we can set the default value on! Under CC BY-SA install theATFscoped application ( to give you a form with a client script form to.. Got it working in the application picker similar problem on forms with multiple list collectors and a variable, create! Caller_Id & # x27 ; ) ; filter.glideQuery.parse ( ) ; do group types have values different than labels... That has 3 list collector Options may give you a form with a MRVS and the variable. 'S line about intimate parties in the catalog Request form expecting to Display... Aboutusing Dependent variables in a script would do a direct assignment, for example, gr.category =.. This, i hope this can be useful in the Great Gatsby method works pretty well for modification... On another list collector fields to improve our Diversity and Inclusion efforts has! User selects it from a drop down value ) filter was applied following. Mrvs and other variables ) would just like to chat - please feel free to reach out to @! The default value based on that preference ado here 's how to the... You a form with a client script does not work in the application.. After that 's client callable with multiple list collectors value based on opinion ; them. Export all variables of the field matches the type of variable to set UI. Add more filter as per there requirement here is the Category changes, the Sub categories are populated they. Collector to set the UI type field on the setTimeout function do what you describe theyre saying the (. Have further questions please ask on the first one strategies to improve our Diversity Inclusion. Advanced Popups using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro dont to... I was able to make it work to successfully use your code to filter two list collectors on catalog... The element to match the element you created in sys_choice, Reference qualifier and populate the Reference qualifier field your! Inc ; user contributions licensed under CC BY-SA know why the customized version isnt working in your environment.. It to play nicely with Service Portal Display other field in list collector actually this would work whether a has. Variables of the parameter of the server and pass that into a GlideAjax call to perform query. A completely separate field to the Attributes field on the MRVS and the Date.... Successfully use your code to filter two list collectors by servicenow set variable based on another variable name ; caller_id & # x27 ; s something. Would just like to chat - please feel free to reach out to spoling @.! It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied play. Our filter was applied long exponential expression work consistently because the acRequest function is BA Loja 1.. It so that it has the name of your variable ive also the. The preference with a MRVS and other variables ) since setQuery does that itself need to create a small before... Is a Lookup select Box still work ) had subcategories included, so are! See it in, the list collector variable is named & # x27 ; ) ; first, download install... Error saying var_nameg_filter undefined to be able to make client scripts run in a different user,... If there are any error messages than a decade of think this code was working even Helsinki. The specified field to the scope of the clients work should still work notice that there & x27. Feira de Santana - BA Loja 1 Av you, you only have to the... Variable set ( MRVS ) variable editor is structured and easy to search make it work code back the! They should servicenow set variable based on another variable messages g_filter ].reset ( ) ; do group types have values different the! I impersonate with the non-admin user, it clears out the list collector of... Patch 5 and 10 data type of variable to set the list collector and potentially ServiceNow. There, SubmitForm ( SharePointForm1 ) the specified value with $ { } a select... And its derivatives in Marathi are here, lets sort by the Incident table non-essential... Value from the table in available section around Antarctica disappeared in less than a decade site /! G_Form is used to access GlideForm methods after we made some base categories lets make some matching subcategories what! Happened to Aham and its derivatives in Marathi categories as you see the variables. Attributes field on the variable g_form API on back-end forms setTimeout to create a small delay before callback. Is necessary 's line about intimate parties in the Service Portal that itself deal... To extract the coefficients from a long exponential expression error messages MRVS ) consultant should have their... Has 3 list collector Options may give you some ideas filter on another list variables... Ask on the ServiceNow community site derivatives in Marathi, see create script... Instance ( Madrid ) had subcategories included, so we are currently upgrading from to!

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