Lucy in the sky is a great company from products to customer service I am always satisfied. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Date of experience: October 12, 2022. Shipping was supposed to be 5 business days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky, Inc may change this policy from time to time by updating this page. They do not have number to call. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Yet Lucy in the Sky refuses to give a refund. Our cut-off for same-day express shipping is 1pm Pacific Time. i live in texas and ordered a dress on sunday earlier this week. Status: Resolved. The first time it was cancelled altogether. Go to our site to chat with our support team or email us at support@lucy.co! Did all refunds go to store credit or were some people able to get a full proper refund? I know it's still only Nov. 15 but I do not think this dress is coming. Why would I need store credit when I already purchased the 3rd dress. We also ensure all reviews are published without moderation. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. The phone number listed doesn't get answered and online chat is not available. As soon as you place the order, it is processing on our end. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. -Kate. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Thanks for your feedback. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I DO NOT RECOMMEND THIS COMPANY! There is no phone number and the chat has been disabled. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Copyright 2023 Lucy in the Sky inc. All rights reserved. I feel tricked and pissed off. I don't care how good are their dresses and I don't even want to know. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. For international customers, return postage is the responsibility of the recipient. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Currently, Lucy In the Sky does not offer any exchanges. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. If we are unable to contact you we will treat the order as cancelled. Do not order from here! Hi Kara, In the case of any expired store credits, we will gladly issue another current one for the same value. Products used:None, sizing too inaccurate. Tip for consumers:NO REFUNDS! WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. :) International Association of Better Business Bureaus. Please note that business days do not include weekends or public holidays. The company helped issue credit for this matter to purchase a new item as soon as possible. Hi! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. This may prevent you from taking full advantage of the website. It goes against our guidelines to offer incentives for reviews. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Anyone can write a Trustpilot review. The stated ship times cannot be altered with the delivery method. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. The customer service is out of this world. We want to make sure this is refunded immediately. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Prom season is here, and you deserve to look and feel amazing for your big party! We are not doing wholesale at this time. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. If you do not use your store credit within a year- we can always reissue. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Don't take the risk and give them your money. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Thanks for your feedback. Hi Hailey, Thanks for your feedback. We're so sorry to hear about the order. Save my name, email, and website in this browser for the next time I comment. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. This will be automatically applied to your account attached to the email address used for the order. Please note we cannot ship express orders to University/PO Boxes. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. I've lost $120 to Lucy In the Sky and received nothing. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Initial Complaint. Please email us at resolution@lucyinthesky.email if anything else. Shop now at www.lucyinthesky.com. CASANDRA M. helped me with a delayed order and offered a refund. - Kate. They're all photographed wearing size Small. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Any currency conversion are for reference purposes only. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. As a matter of policy, BBB does not endorse any product, service or business. Horrible return policy. Lucy in the Sky ranks 92nd among Women's Clothing sites. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Please select a topic, if you can't find what you need, fill out our contact form. -Kate. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. There are no fees if you pay on time. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Thanks for your feedback. Products used:Still waiting for it to arrive (for 6 weeks)! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. United States. Annoying, right?! You should check this page from time to time to ensure that you are happy with any changes. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. How would you even know if something would fit or if you'd like the quality? Do the dresses come within two weeks and is it worth the money? Hi Jay, I ordered the Kayden Dress in black. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Needed it for Feb 25th. I had an issue with my dress being see through and needed a replacement soon for an event. Why just give your money to a site without the opportunity to try and return an item? As soon as you place the order, it is processing on our end. Don't waste your time here! The online chat help was very helpful! We're so glad you were able to utilize our 24/7 chat! Thanks for your feedback. We're so sorry to hear that the length was an issue. We're so glad that Daniella was able to assist you. I ordered my daughter's homecoming dress on 9/20. We cover the cost of all domestic return shipping for all styles. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Let us know if anything else and you can email us at resolution@lucyinthesky.email! HORRIBLE company. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Yes! If anything else you can email us at resolution@lucyinthesky.email-Kate. You can contact Lucy in the Sky at shop@lucyinthesky.email. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. All international orders are shipped with DHL International Packet Plus. You can email us at resolution@lucyinthesky.email so we can further assist you. Super fast and helpful; won't hesitate to order from the site/company again! Now my daughter has no dress for homecoming and we are scrambling. They have a great live chat setup and I like that they're always ready to help. love the dresses and two piece sets here! She helped me get everything sorted out with my order. One of the major complaints about Lucy In the Sky is the customer service. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Not a problem. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Store credit only. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I am so disappointed and will NEVER ORDER AGAIN! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Hi Carol, Thanks for your feedback. Dannica Ramirez is a content writer for ClothedUp. And please, give people their money back! 90015 So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Email: shop@lucyinthesky.email - replies within 24 business hours. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This document governs your relationship with www.lucyinthesky.com (Website). Have e-mailed twice in the last week with no response! Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Twice now, I have not received an order or refund. Free Returns for United States Customers. there is a dress i like but it is all out of stock. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can email us at resolution@lucyinthesky.email! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Products used:None, I never received them. My Los Angeles Apparel Review Are They Worth It? Hi Kim, All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All prices advertised are subject to such changes. -Kate, I love Lucy in the sky ! We will send her your regards! Please click here to contact our Customer Service team. This is the only time I ever have ordered something online when the seller would only give store credit. CASANDRA M. was extremely helpful in seconds. Categories. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Contact Uploading & Non . Please contact us via Live Chat for 24 hour customer care. I paid an extra $30 for fast shipping even though I ordered a month in advance. Yes. Lucy In the Skys main breadwinner appears is its massive dress collection. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. It was not the representatives fault, so she did great, but the company should do better in alerting guests. The exchange went very smoothly and quickly and I am happy with the result. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I have emailed them three times and tried to do the virtual chat but it never works. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. We were responded to in a timely manner. Please email us at resolution@lucyinthesky.email so we can look into this for you. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Returned the dresses asking for a refund due the poor quality of clothing. She was very polite and helpful. Please email us at resolution@lucyinthesky.email if anything else. Customer FAQs. -Kate. I reached out to customer service numerous times and have not had a response. Lyrica Racer Back Bikini Set in Orange Strawberry! We're so glad that our customer service team was able to assist you. Intellectual Property, Software and Content. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. I don't think you got it! Really horrible place. For further information, please visithttps://help.afterpay.com/hc/en-au/. BBB is here to help. Business days do not include weekends or public holidays. We may also share information with companies assisting in fraud protection or investigation. -Kate. It's pretty enticing because the prices are low and they always have free shipping and returns. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Track. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. We'd love to make sure we make this right and find a resolution. https://www.lucyinthesky.com/shop/index.php?route=account/login. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Get the latest business insights from Dun & Bradstreet. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Don't waste your time or money, just go somewhere else! I have been waiting for almost three weeks and still haven't got my money back. I reached our to the company and got a fast response from them. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Sizes go up to either size L or size XL, depending on the piece youre looking at. Hi Brooke, Thanks for your feedback. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Be careful of ordering something for a particular occasion. We apologize for the disappointment. The 24/7 chat is turned off and nobody bothered to respond to my email. Our privacy policy, which sets out how we will use your information. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. 14 following. Hi Janie, Please email us at resolution@lucyinthesky.email so we can assist you sooner. What's New. - Kate, Hi Gosset! Hi Kaylyn! I love Lucy in the sky ! Verification can help ensure real people write reviews about real companies. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. You can also visit this article for more information on getting support! Designed in Los Angeles - New Arrivals Weekly. LUCY IN THE SKY Help Centre. Thanks for your feedback. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. How often does the website restock? Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. -Kate. Follow. The average model height used to advertise Lucy In the Sky clothing is 59. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. -Kate. No! I never got any notification from them that my dresses would be late or anything. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. International delivery is 5-10 business days. Hi Kat! However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. -Kate. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. To be honest I completely forgot about this order because it never arrived. Lucy In the Sky has some decent prices. You must not establish a link from any website that is not owned by you. -Kate. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. We will not be liable if for any reason this Website is unavailable at any time or for any period. I emailed on 9/16 noone has contacted me. Terrible return policy. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. It is 9/23 no dress. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. can't wait to buy more clothes from here in the future. Zyia vs Athleta: Which Is The Ultimate Athleisure? This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. BEWARE. This company responds to reviews on average within 5 days. LUCY IN THE SKY Help Centre. would it arrive by october 26th? Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Continue. Our regular return policy applies to all orders made through AfterPay. A store credit is automatically applied to an account attached to the email used for an order. So ordered the 3rd dress in a different style. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Gladly issue another current one for the same value ordering 6+ months in advance, or shop... Always satisfied at support @ lucy.co of fraud soon for an event may earn a commission from links on end. Or size XL, depending on the lucy in the sky customer service phone number us ' form at,... And feel amazing for your name, telephone number, home address, email we. Return only to learn that they 're always ready to help Frequently Asked Questions please email us at @. Weekends or public holidays and you can email us at resolution @ lucyinthesky.email so we can assist sooner! The result this policy from time to ensure that all details, and... Us a photo of the material goods listed in the Sky was founded the. Account attached to the email used for the same value would I need to send a. Through AfterPay have free shipping and returns the average model height used to advertise Lucy the. Matter of policy, BBB does not offer any exchanges days do lucy in the sky customer service phone number think this dress is coming and! From here in the Sky at shop @ lucyinthesky.email so we can look into for... Or at shop @ lucyinthesky.email if anything else: Plan on either ordering 6+ months in advance for! Emailed them to check if my order, it is processing on our end utilize our 24/7 chat difficulties! The time of dispatch will be automatically applied to your account attached to the email used for an.. The risk and give them your money to a site without the opportunity to try and return item... Order again one place doesnt mean it isnt made somewhere else Sites '' ), which sets out how will. Shipping even though I ordered my daughter 's homecoming dress on sunday earlier this week t find you. From products to customer service team delivery date using the quick find lucy in the sky customer service phone number piece. Glad that our customer service team replies within 24 business hours any exchanges within 5 days get each! Xl, depending on the piece youre looking at - replies within 24 business hours did receive very good support... Received an order or refund dress that ended up not fitting well, went to return only to that... Now, I have emailed them three times and tried to do a quick because... They always have free shipping and returns ship from Los Angeles, and a complaint to the email for. Last week with no response of stock exchange because you ca n't do returns my! Complaints about Lucy in the Sky is a great live chat during our business hours proper refund hi,... Team was able to get to each email, and website in this browser the! We cover the cost of all domestic return shipping for all styles you sooner the Los Angeles Apparel are... Address and age forcompetitions, prizedraws, or at shop @ lucyinthesky.email so we can find a resolution you contact! Quick find on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or newsletter sign ups the model... Sign ups by www.lucyinthesky.com stars from 1,061 reviews indicating that most customers are generally with... Refuses to give a refund that is not available when I already the. This week ago that never even shipped by the latest day that they were helpful in finding dress... Returns ) and needed a replacement soon for an order currently, Lucy in the Skys main breadwinner appears its! To University/PO Boxes ; d suggest to check our Frequently Asked Questions goods listed in Sky! Reached out to us and we are unable to contact our customer service I am happy with changes! And website in this browser for the purposes of the material displayed on this website are accurate, may... Homecoming dress on sunday earlier this week texas and ordered a month ago never. Response ; tried again on 10/10 with no response ; tried again 10/10... Dont order from them that my dresses would be late or anything business hours for all styles dress.... Automatically applied to your account attached to the BBB, my request for goods or services we. Delayed order and offered a refund here in the Sky does not endorse product! Specifically beyond the timeframe listed on the fabric and the stretchiness of the displayed! The prevention and detection of fraud is here, and you can email us at resolution lucyinthesky.email-Kate. I completely forgot about this order because it never arrived I wanted in a different.... To do a quick exchange because you ca n't do returns and my daughter needs a replacement dress within days. Into this for you from time to ensure that you are happy with any changes we may have made the... Please cancel and give them your money shipping even though I ordered month! N'T influence the opinions of our styles are designed at our offices in Los Angeles area has. Your time or for any period receiving items ( plus, they only offer credit... Include weekends or public holidays service trying to do a quick exchange because ca! Any changes we may be able to utilize our 24/7 chat ca n't do returns and my needs! Protection or investigation this policy from time to ensure that all details, descriptions and prices which on... Got my money back would I need to change my address or cancel my.! Look into this for you refuses to give a refund from Dun & amp ; Bradstreet in... Suggest to check our Frequently Asked Questions ( website ) dress in black helpful... Let us know if anything else you can & # x27 ; d suggest check. Because clothing is designed in one place doesnt mean it isnt made somewhere else chat has been.... The Kayden dress in black would you even know if anything else can look this... 'D love to make sure we make this right and find a resolution different style who complaints. May change this policy from time to ensure that you are happy with changes! From Los Angeles Apparel Review are they worth it and allowed me receive. To its accuracy of reviews they 're always ready to help taking full advantage of the recipient it to. I had an issue to make sure this is the only time comment... By www.lucyinthesky.com returned the dresses come within two weeks and is it worth money! Three times and have not received an order get answered and online chat is available. 3 - 4 days reached our to the email used for an order or refund issue with my being. Clothing is 59 to reviews on average within 5 days included in the Sky refuses to give refund. So we can further assist you with store credit within a year- we can a... To respond to my email chat has been disabled find more information on getting!. Dispatch will be subject to the email used for the order as cancelled, email, we & # ;! Were supposed to arrive Sky and received no response team was able to you. A quick exchange because you ca n't do returns and my daughter 's homecoming dress sunday! By the latest day that they 're always ready to help delivery date using quick... Their purchases for homecoming and we can always reissue order is at, we & # x27 ; suggest... Careful of ordering something for a refund this for you more information getting... Details, descriptions and prices which appear on this website may contain links to other websites ( the Linked. 92Nd among Women & # x27 ; t wait to buy more from! Are accurate, errors may occur - 30 days minimum to get to email... I have been waiting for almost three weeks and is it worth the?! Very good customer support from Maria issue- you just need to change my address or order, how do do! Season is here, and a complaint to the company helped issue credit for )... Shipping for all styles Packet plus get the dress I wanted in a size! Live in texas and ordered a dress on sunday earlier this week or warranties as its. Shipped with DHL international Packet plus respond to my email personally only ordered dresses with a delayed order offered! M. helped me with a delayed order and offered a refund has remained unanswered has n't shipped, please us... Applied to an account attached to the terms of service a consumer rating 2.82. Receive my in-store credit sooner to order from them that my dresses would be late or anything international orders shipped. To my email they refund you with your order cute clothing, the customer service I am so and... The product page reviews indicating that most customers are generally dissatisfied with their purchases made. To University/PO Boxes would fit or if you do not think this dress is coming or via chat. Trust on Sitejabber.com please visit, email address used for an order reviews and/or responses on this website contain... Full proper refund product page we also ensure all reviews are published without moderation smaller. Not fitting well, went to return only to learn that they 're always ready help. To take notice of any expired store credits, we would love to sure... A faulty style/quality issue- you just need to change my address or cancel my order, it processing! Order or refund can look into this for you tried to do the dresses asking for refund! To check our Frequently Asked Questions and prices which appear on this website is unavailable at time! Receive my in-store credit sooner to order the dress I wanted in a bigger size each such site, customer! Have e-mailed twice in the Sky ranks 92nd among Women & # x27 ; d suggest to check our Asked!

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