Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. Now, you will be the first to know the updates from Schneider Electric. C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. If acceptable to the connected equipment, reduce the UPS sensitivity. bad design and QC. Monday-Friday between 8am - 8pm EST Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. It the product oem? Enter ** Y**, the UPS reports again with **SM**. I will answer your question shortly through the APC system. But, it does work with t, Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. Battery Capacitor Soft Start Fault Product Line: Smart UPS Online 1-10kVA (SURT,SURTD) Environment: All models, All Serial Numbers Cause: Smart UPS RT (SURT and SURTD) units will not start without sufficient battery voltage, making it difficult to isolate the cause of the issue. Please note that the LCD screen may be lit even though the UPS is OFF. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. Resolution: Copyright 2023 Netsurion. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Staall is using cookies to help you give the best experience we can. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. Was this problem able to be resolved? Get monthly updates from Schneider Electric delivered right to your inbox. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). I had this same error code. I did finally find a number that I can call with after hours support. If the battery is now replaced, a self test must be done with the new batteries. Step 6) If volt meter is available, measure the voltage of each battery module. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. is there a chinese version of ex. Move the UPS to a different outlet on a different circuit. Maintenance-free sealed lead-acid battery with suspended electrolyte. Cause: During normal operation, you may find your UPS not functioning as expected. The UPS will restart automatically when utility power is restored. The UPS displays a site wiring fault message. Please note that the LCD screen may be lit even though the UPS is OFF. Send a co-worker an invite to the Exchange portal. it stuck. Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. Download Integration guide for more information. Therefore, the constants must be reset manually in order to correct this situation. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. I also have a similar APC UPS, it is part of the same series. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. This document will assist you with basic troubleshooting steps. You will receive your welcome message soon. HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. Sorry, we were unable to perform your search at this time. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. Network Management Card For installation information, see the user manual provided with the Network Management Card (NMC). This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. Easily find the nearest APC Reseller or Distributor in your location. This alert is generated when local network management interface-to-UPS communication has been lost. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. When I plugged in just theSMX120RMBP2U unit, without changing thePCRBC117 replacement battery. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. Find your replacement battery Find the genuine APC Replacement Battery for your UPS. There is very high, very low, or distorted input line voltage. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. To customize and bent down the mantel cover to make it work. Contact Us Connect with us for help choosing the right product or with troubleshooting and installation. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. You can subscribe to this forum after you log in or create your free account. Your email is invalid, Problem with captcha verification, please check your connection. 3 0 obj There was a problem adding this item to Cart. There was a problem completing your request. 15,000 m (50,000 ft) . 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. stream Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Privacy Policy. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! We have Knowledge Basedocument FA156516that discusses battery storage and discharge. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. We put the battery in and testing showed the same exact symptoms. Explore more Range: I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. Installation and Recycling guide included with product. The battery connector plug is not securely connected. None. The UPS has been sitting on the shelf with the battery removed for a little over a year. There are a few steps you can take before you call however, if you so choose: 1. Product Line: APC Back-UPS RS Environment: BR1000G, All Serial Numbers Cause: During normal operation, you may find your UPS not functioning as expected. Step 1) How long have batteries been connected without unit being started? Privacy Policy. Please make sure that you are posting in the form of a question. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. 2021-06-29 If you plug the SMX040 into the UPS with nothing at the end of it perhaps the UPS thinks it has NO batteries connected period ! Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. The battery should be replaced. Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. Some are essential to make our site work; others help us improve the user experience. Step 3) Are UPS internal batteries connected & seated properly? -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 I am managing a remote office that is getting these alerts on the X3000. flag Report UPS. 4 0 obj Learn more about Stack Overflow the company, and our products. I got theFault Battery soft start state error. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. Contact Form, Facebook Click twice on OK. Do EMC test houses typically accept copper foil in EUT? Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. 06:01 AM, This was originally posted on APC forums on 6/7/2013. Where do I go from here? This topic has been locked by an administrator and is no longer open for commenting. Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. By clicking 'Accept', you agree that this . 2021-06-30 WARNING: A PFC fault exists. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> You have entered an invalid email address. You do not have permission to remove this product association. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. Check the UPS load display. Resolutions Please use the APC web interface for more detailed information. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. Be sure that the power cable is securely connected to the unit and to the utility power supply. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. To learn more, see our tips on writing great answers. charge UPS battery every six months. Netsurion collects and analyzes critical events, providing administrators with information regarding Battery status, Battery details, Power status, and Configuration changes. Your daily dose of tech news, in brief. None. APC SmartUPS suddenly all lights flashing. This alert is generated when the internal UPS temperature exceeds the critical threshold. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. I have even tested it, at around 750VA I can sustain that load for 30-35 minutes, just like manufacturer spec. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Now, you will be the first to know the updates from Schneider Electric. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Monday-Friday between 8am 8pm EST. Then, perform a self-test. Check the UPS load display. All of four top mantel covers do not align with APC unit. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. Error posting question. None. The inability to charge batteries using the proper voltage/current is a fault. Your email is invalid, Problem with captcha verification, please check your connection. The replacement battery is not properly connected. The UPS is protecting the connected equipment. This alert is generated when load exceeds 100% of rated capacity on UPS. Find the genuine APC Replacement Battery for your UPS. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Found this content useful? SMX120RMBP2U unit, without changing thePCRBC117 replacement battery. About the UPS. Be sure that the power cable is securely connected to the unit and to the utility power supply. Some of the Data Source Integrations available in Netsurion are listed below. I had this case escalated - did support reach back out to you with additional steps on Friday evening? The UPS has been shut down remotely through software or an optional accessory card. Your question might be answered by sellers, manufacturers, or customers who bought this product. endobj UPS does not provide expected backup time. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. %PDF-1.7 endobj The replacement battery is not properly connected. Dell 24 Monitor - P2422H - Full HD 1080p, IPS Technology, ComfortView Plus Technology, Dell P2418HT 23.8" Touch Monitor - 1920X1080 LED-LIT, Black, Logitech MeetUp Video Conferencing System, Ultra HD 4K/1080p/720p, 3 Microphones/Adjustable Speakers, Wide Field of View 120, PC/Mac/Laptop/Macbook/Tablet - Black, APC UPS Battery Backup and Surge Protector, 600VA Backup Battery Power Supply, BE600M1 Back-UPS with USB Charger Port, CyberPower PR1500RTXL2UN Smart App Sinewave UPS System, 1500VA/1500W, 8 Outlets, 2U Rack/Tower, RMCARD205 Pre-Installed, EBM Option, ExpertPower ET9B-BS YT9B-BS 12V 8Ah lead_acid_battery, Interstate Batteries Power Patrol 12V 7Ah Fire & Security Alarm Battery (FAS1075) Sealed Lead Acid Rechargeable SLA AGM (F1 Terminal) Fire Alarms, Security Systems, Neewer 4-Pack 7.4V 6600mAh NP-F970 Replacement Batteries with 4-Channel Battery Charger & Power Adapter, Compatible with NP-F550/750/770/970 FM500H QM71D QM91D, Field Monitor, Video Light, 1996-2023, Amazon.com, Inc. or its affiliates, APCRBC117-UPC Replacement Battery for APC SMX3000RMLV2U, SMX2000RMLV2U, SMX3000RMVL3U, SMX3000RMLV2UNC, SMX2000RMLV2UNC, FJX3000RMHV2UNC, SMX3000RMHV2UNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX3000RMHV2U. This co-worker has already been invited to the Exchange portal. This alert is generated when NTP update fails, File Transfer and Modem dial-out fails. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. This one never worked. Note: Ensure that there are no accessories plugged into the UPS. . Please try again later. This alert is generated when the following events occur battery charger fault exists, a battery fault exists and at least one battery fault exists. I plugged in the UPS about 20 hours ago to charge. The unit shows very low or no input utility voltage. Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. % Press **R** to close the session. Please use a different way to share. Connect with us for help choosing the right product or with troubleshooting and installation. Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. Sensors / Cameras / Licenses / Accessories. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. Please invite another co-worker. Welcome to another SpiceQuest! In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. I know at least for a start I will be looking up your cases and escalate as necessary. It's running in bypass mode which means that the batteries cannot protect the load should their be a power problem.

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